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Covid-19 Info

Hi Emma & Kev here, 

As we adjust Rustic Soul to the new normal, we have made some changes to how we work, deliver and show our furniture to you to ensure the safety of both customers and staff. 

We are open and taking new orders and working hard to safely deliver your orders.  To do this we have introduced new measures both in the workshop, showroom and for home delivery.

Please note the showroom is TEMPORARILY CLOSED in line with local Covid19

restrictions in place from 26th December 2020, appointments will be back open when current restrictions are relaxed.  Our workshop is still fully operational and we are still making and delivering online/telephone orders. 

We are doing everything we can to get orders to you on time and as quickly as possible, but due to the current restrictions, supplier delays and new measures in place, delivery may take longer than normal. 

If you have any queries or questions please do not hesitate to get in touch and we will get back to you as quickly as possible, email 

We would also like to thank all our customers for their patience and support, it really means a lot in these challenging times, see some more info on new measures below.

Keep safe everyone!


Social distancing measures (2 metres apart) for all staff and customers at all times. 

Hand sanitising before entering the showroom.


Cleaning high traffic touch areas regularly.

No more than 5 people (including Children) per showroom appointment. 

Encouraging contactless payments where possible using payment link on digital invoices.


Social distancing measures (2 metres apart) for all staff, collections, deliveries and visitors.

Frequent hand washing, cleaning high traffic touch areas regularly and  cleaning finished furniture before sending out for delivery.

Working from home where possible for office staff. 

Encouraging contactless payments where possible using payment link on digital invoices.


Large & Medium items that need to be assembled will be delivered and assembled in your home under strict conditions: 

Please ensure the most direct/quickest route into your room of choice is easily accessible. 

If possible please stay in another room while your furniture is being assembled, if not possible ensure you maintain social distancing rules at all times.

Our delivery team will be sanitising hands between each new delivery. 

Furniture will be sanitised once assembled. 

* For KERBSIDE deliveries, we send your furniture on a pallet via a freight partner, the driver will deliver your furniture to the kerb and will not deliver into your home. *


Delivered to your doorstep while maintaining social distancing rules (2 meter distance).

Please ensure you are home to receive your items.

If you prefer your furniture to be left at a certain location ie back garden, garage, please let us know before we deliver. 

Make sure there are no access restrictions to your doorstep or designated drop locations.

Our delivery team will be sanitising hands between each new delivery.

Smaller items that are couriered will be delivered in accordance with the courier service Covid-19 safety guidelines.


If you have a delivery booked in or we contact you to book a delivery, please advise us, as soon as possible, no matter how short of notice, if you or a member of your household:

  • Have a confirmed diagnosis of Covid 19.

  • Have symptoms or suspect you have symptoms of Covid19 or if you are feeling unwell.

  • Have been in contact with someone who has, or has symptoms of Covid19 in the last 14 days.

  • Are isolating or shielding because of Covid19.


We are happy to reschedule a delivery, even at short notice, if you have any of the above concerns or symptoms.  

If you feel it just isn’t the right time or it’s just too soon, again we will happily hold of on delivery until you are ready, just get in touch to let us know. 



We will be regularly assessing above measures and may need change some delivery processes at short notice to adhere to Government Guidelines or if we feel the current measures need to be changed.


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